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Term Definition
Competency Frameworks

A matrix describing a set of usually associated competencies, with levels of increasing expertise for each competency. Often used as part of a training needs analysis to describe skills gaps.
Continuous Professional Development

The process of ensuring regular ongoing learning to build and maintain expertise in a particular field.
Distance Learning

Training that takes place without a great deal of contact between the trainer and the learner. Communication between the two may be synchronous over media such as the telephone / electronic chat, or asynchronous using, for example, e-mail or postal mail.
e-Learning

E-learning is learning that involves electronic media. This could involve desk-top computers, MP3 players, PDAs, smart phones and any other electronic device. Although the term could also include learning from the television, it usually does not because of the limited interactivity involved. In general use, e-learning refers particularly to learning from content delivered over the internet.
Electronic Performance Support System

An Electronic Performance Support System (EPSS) is a software system designed to enable users to receive just-in-time information at their point of need as opposed to receiving just-in-case training far in advance of when they might need it. A typical use of an EPSS is to support workers in routine administrative tasks, and in particular in the use of enterprise-wide software systems. The term was coined by Allison Rossett in 1991.
Emotional Inteligence

A term popularised by Daniel Goleman in his 1995 book of the same name, Emotional Intelligence, or EQ, describes the understanding individuals have of other people, their feelings and motivations. It is contrasted with Eysenck's Intelligence Quotient, or IQ, which focuses on logic and process.
Evaluation

In learning, evaluation is the process of understanding the impact of training or learning interventions on the learner and the organisation they work for. One of the most commonly used evaluation methods is the Kirkpatrick four-level method.
Experiental Learning

Learning by doing something in practice, rather than learning about it theoretically. Often experiential learning will occur informally, and with others (collaborative learning).
Informal Learning

Popularised by Jay Cross in his 2006 book Informal Learning, informal learning refers to learning that takes place without explicit, structured instruction. It uses, according to Cross, 'the natural pathways that inspire innovation and performance'.
Instructional Design

The practice of creating teaching and learning content which is as effective and efficient as possible, given an understood knowledge or skills gap. Often abbreviated to ID
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