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Term Definition
Software as a Service

A model of software deployment where the software is hosted externally to the client, who licenses it for use on demand (typically for a monthly license fee). In learning, SaaS is a common model for the provision of learning software as it enables clients to gain the benefits of an enterprise-wide solution without needing to install and maintain the software and its associated servers.
Subject-matter expert

A Subject Matter Expert (SME) is an individual with useful experience and/or knowledge in a particular field. In learning, SMEs are frequently called upon to assist in the production of learning materials, however working with SMEs effectively to ensure accurate and comprehensive knowledge transfer requires experience and specialist skills.
Synchronous/Asynchronous training

Training that is synchronous takes place at the same time as the delivery of training. This can be in face-to-face instruction, using virtual classroom technology, over the telephone etc. In asynchronous training, learners' learning takes place in their own time, while interaction with the trainer keeps them on course. Such asynchronous interaction is typically by e-mail, but could be via any medium where there is no immediate dialog.
Talent Management

Talent management is the process of an enterprise identifying its skills requirements and matching the abilities of its employees to those requirements by developing existing employees and recruiting new employees to fill talent gaps. Although 'talent' is often portrayed as belonging to high-achievers, in fact individuals at every level of an organization have talents which, if fostered, can benefit both the individual and the employer.
Training Needs Analysis

The process of understanding the gap between current skills supply and needs, and how it can be bridged with training. Note that, unlike performance consulting, a Training Needs Analysis (TNA) usually assumes that training is the best answer to a performance problem.
Virtual Learning Environment

A virtual learning environment (VLE) is a software system to support educational teaching. Usually web-enabled, a VLE will typically be used in conjunction with face-to-face courses.
Wikis

A wiki is a website that allows for the collaborative production of content. In learning terms, wikis can be used to support informal learning, and also as a form of Electronic Performance Support System. The term wiki is said to device from the Hawaiian word for 'fast'.
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