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Glossary

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Term Definition
e-Learning

E-learning is learning that involves electronic media. This could involve desk-top computers, MP3 players, PDAs, smart phones and any other electronic device. Although the term could also include learning from the television, it usually does not because of the limited interactivity involved. In general use, e-learning refers particularly to learning from content delivered over the internet.
Electronic Performance Support System

An Electronic Performance Support System (EPSS) is a software system designed to enable users to receive just-in-time information at their point of need as opposed to receiving just-in-case training far in advance of when they might need it. A typical use of an EPSS is to support workers in routine administrative tasks, and in particular in the use of enterprise-wide software systems. The term was coined by Allison Rossett in 1991.
Emotional Inteligence

A term popularised by Daniel Goleman in his 1995 book of the same name, Emotional Intelligence, or EQ, describes the understanding individuals have of other people, their feelings and motivations. It is contrasted with Eysenck's Intelligence Quotient, or IQ, which focuses on logic and process.
Evaluation

In learning, evaluation is the process of understanding the impact of training or learning interventions on the learner and the organisation they work for. One of the most commonly used evaluation methods is the Kirkpatrick four-level method.
Experiental Learning

Learning by doing something in practice, rather than learning about it theoretically. Often experiential learning will occur informally, and with others (collaborative learning).
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